This Refund & Cancellation Policy (“Policy”) outlines the terms and conditions under which refunds, returns, and cancellations are handled by Ushakal Industries Pvt. Ltd. (“Company”, “we”, “our”, “us”). This Policy applies to all purchases made through our website or through direct payment links facilitated via Razorpay.
By placing an order or making a payment to Ushakal Industries Pvt. Ltd., the customer (“you”, “user”) agrees to be bound by the terms of this Policy.
1. Business Overview
Ushakal Industries Pvt. Ltd. is engaged in the manufacturing and supply of grocery products including, but not limited to, gram flour (besan), wheat flour (atta), multigrain aata, split chickpeas, turmeric powder, and other grocery items. Products may be supplied to individual customers, retailers, wholesalers, distributors, or bulk buyers.
Due to the nature of food and grocery products, refund and cancellation requests are handled strictly in accordance with this Policy.
2. Order Cancellation Policy
2.1 Cancellation Before Dispatch
Customers may request cancellation of an order only before the order has been dispatched from our facility.
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Cancellation requests must be made by contacting us via phone or email.
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Once the order status changes to “Dispatched” or “Shipped”, cancellation requests will not be accepted.
2.2 Cancellation Not Permitted After Dispatch
After dispatch, orders cannot be cancelled due to:
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Logistics constraints
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Food safety and hygiene considerations
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Risk of product contamination
3. Refund Eligibility
Refunds will be considered only under the following circumstances:
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The customer receives an incorrect product different from what was ordered.
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The product is damaged during transit and is unfit for consumption.
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The product packaging is found to be tampered with at the time of delivery.
All refund requests are subject to verification and approval by Ushakal Industries Pvt. Ltd.
4. Refund Request Procedure
To request a refund, customers must follow the procedure below:
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Notify Ushakal Industries Pvt. Ltd. within 48 hours of delivery.
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Provide order details such as order number, invoice number, and payment reference.
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Share supporting evidence such as photographs or videos of the damaged or incorrect product.
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Allow reasonable time for verification by our team.
Requests received after the 48-hour window may not be considered.
5. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
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Customer changes their mind after delivery.
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Incorrect order placed by the customer.
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Damage caused due to improper storage or handling after delivery.
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Delay in delivery caused by third-party logistics providers or unforeseen circumstances.
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Requests submitted without valid proof or beyond the allowed timeframe.
6. Refund Approval & Processing
Once a refund request is approved:
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Refunds will be processed through the original mode of payment.
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All online refunds are processed securely via Razorpay.
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The refund amount will be credited within 7 to 10 business days, depending on the customer’s bank or payment provider.
Ushakal Industries Pvt. Ltd. is not responsible for delays caused by banking institutions or payment gateways.
7. Partial Refunds
In certain cases, partial refunds may be issued if:
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Only a portion of the order is damaged or incorrect.
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The customer agrees to retain part of the shipment.
The decision regarding partial refunds rests solely with Ushakal Industries Pvt. Ltd.
8. Bulk Orders & B2B Transactions
For bulk orders, wholesale transactions, or distributor purchases:
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Refund and cancellation terms may vary based on mutually agreed commercial terms.
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Such orders may be governed by separate agreements, quotations, or invoices.
Customers are advised to review specific terms applicable to bulk or B2B transactions.
9. Limitation of Liability
Ushakal Industries Pvt. Ltd. shall not be liable for indirect, incidental, or consequential losses arising from order cancellation or refund processing, except as required under applicable Indian laws.
10. Policy Amendments
Ushakal Industries Pvt. Ltd. reserves the right to modify, amend, or update this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
Customers are encouraged to review this Policy periodically.
11. Governing Law & Jurisdiction
This Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in Maharashtra, India.
12. Contact Information
For cancellation or refund-related queries, please contact:
Ushakal Industries Pvt. Ltd.
📧 Email: ushakalindustries@gmail.com
📞 Phone: +91 8055775982
📍 Address:
Gat No. 03, House No. 15, Ushakal Niwas,
Devadi Road, Karamkar Vasti, Nalbandwadi,
At – Angar, Taluka – Mohol,
District – Solapur, Maharashtra – 413214, India